Bristol Myers Squibb Oncology Medical Operations Manager in Uxbridge, United Kingdom

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

The Medical Operations Manager is an instrumental role within the Oncology Medical franchise responsible for leading the execution of key non-promotional work streams, including medical education and compassionate supply, within a matrix team. They will be responsible for liaising and developing partnerships with internal and external stakeholders to ensure successful communication and execution of these key activities on time, on budget, and compliantly.


Working with the Medical teams involved in medical education projects and compassionate supply (including Early Patient Access Schemes and Individual Patient Supply Requests), this role has the following key responsibilities:

  1. Working with the Medical project leads to ensure successful execution of medical education activities and planning.

The role will involve:

  • Lead planning of HCP sponsorship at major congresses.

  • Lead on the communication and tracking of Medical staff attendance at national meetings and congress.

  • Receive and respond to ad hoc sponsorship requests from external organisations, and ad hoc ‘individual sponsorship requests’ from HCPs to congress/meetings.

  • Lead development and appropriate approval of medical education materials, and manage stock for teams to access and use.

  • Management and execution of departmental processes and activities, as determined by line manager and agreed with team (e.g. championing material review, approval maintenance and reordering of brand materials).

  • Develop streamlined internal communication pathways.

  • Up to date in-depth knowledge of relevant SOPs.

  1. Leading the management of BMS UK&I compassionate supply [including Individual Patient Supply Requests (IPSR)] alongside the designated Medical tumour lead and IPSR lead. To liaise with internal and external stakeholders this role will include:
  • Managing the new IPSR requests with the Medical tumour lead according to the IPSR policy.

  • Escalating IPSR requests to the IPSR Medical lead that do not fall under the IPSR policy.

  • Operational execution once the IPSRs requests have been confirmed.

  • Maintain robust records of requests.

  • Preparing letters of agreement (contracts) for approved requests, managing signatures and uploading contracts into BMS repository.

  • Perform regular audits to monitor adherence to policy and present to Medical leadership.

  • Oversight of the appropriate internal and external governance including audit readiness.

  1. Lead the operational management for BMS Early Patient Access Schemes (EAMS). This will include but is not limited to:
  • Ensuring compliance with all relevant internal and external governance requirements.

  • Lead on the development of materials.

  • Ensuring the EAMS programs run smoothly internally and externally.

  • Lead internal stakeholders to set up and lead team meetings, including presenting EAMS plans and status, and distribution of minutes/actions.

  • Preparing letters of agreement (contracts) for approved sites, managing signatures and uploading of contracts into BMS repository.

  • Timely internal audits throughout the year to monitor adherence to EAMS policies.

  • Maintenance of EAMS SharePoint, mailbox and relevant trackers.

  • Develop and keep up-to-date a calendar tracker of EAMS activities.

  1. Participation as active member of the Oncology Medical team, including team meetings, communication and other activities as appropriate.

  2. Active member of the Medical community and cross-functional team.

  3. Identification and implementation of new ideas and opportunities for efficiency, improvement, simplification and cost saving.

Candidate profile:

· Self-motivated, autonomous and proactive, highly organised with attention to detail

· Able to self-manage in environment of multiple deadlines

· Works collaboratively for the benefit of the team and business

· High personal accountability and strong sense of purpose

· Solution-orientated approach to problem-solving and in identifying opportunities for improvement

· Skillful prioritisation with ability to change course at short notice

· Enthusiastic, motivating, supportive to matrix team with positive work attitude

· High personal integrity with a strong motivation to ensure complaint and ethical activities for the business.

· Inclusive: integrates diversity and differences in skills and outlook to get the best out of the matrix team

Knowledge and Skills


· Strong organisational skills and ability to prioritise multiple tasks and projects simultaneously

· Strong written and verbal communication skills

· Ability to learn and develop working knowledge of all key BMS systems and processes

· Excellent information technology skills; good working knowledge of MS Office applications (Outlook, Word, PowerPoint and Excel) 

· Confidence in using/learning new technologies, and ability to train others as required

· Ability to interact with all levels and functions within and outside the organisation

· Close attention to detail and ability to manage complex tasks and projects autonomously

· Ability to handle confidential and sensitive information and demonstrate professional judgement


· Knowledge of ABPI Code of Practice

· Good working knowledge of the NHS and pharmaceutical industry



· Advanced tertiary level education



· Project co-ordination skills supporting diverse teams at different levels in a business environment


· Pharmaceutical experience

· Demonstrated experience in working collaboratively with multiple stakeholders to common goals

· Experience in managing and prioritising conflicting work demands and projects during busy times in order to meet tight deadlines

· Experience in working in a fast-paced environment and demonstrated flexibility in adapting to changing requirements and business needs

· Significant examples showing ability of manage projects autonomously

· Solutions-focus and able to identify and implement process improvements

Development Value

This role exemplifies the future of Medical Affairs – innovative products, multi-indication medications, evolving scientific questions, increasing speed of clinical development for pipeline products that fill high unmet needs for patients. This is a fast-paced and dynamic environment internally and externally, with a truly collaborative and passionate team and company, fostering collective responsibility, innovation and agility to better serve our patients.

This opportunity will offer the successful candidate the opportunity to gain extensive project management experience. He/she will play an instrumental role enhancing the value of the Medical Affairs projects and driving the Medical performance of the company’s key growth drivers.

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We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.