This position will be part of Bristol-Myers Squibb’s (BMS) People Services organization and has regional responsibility for the oversight and execution of operational processes and systems of BMS’s total rewards programs. This includes, but is not limited to, benefits, (including health & welfare, risk, retirement and savings plans, wellness), leaves/absence management and compensation, including base pay, long and short term incentives, job evaluations and pricing, offers, job catalog maintenance, allowances, one-time payments, recognition, and global programs.

  • Manage the resource needs, responsibilities, and activities of BMS’s Regional Total Rewards Operations team.

  • Provide leadership/direction, build capabilities, and prioritize the work of the Regional Total Rewards Operations Analysts, adapting priorities to meet objectives. This includes, but is not limited to:

  • resolution of regional total rewards inquiries driving to delivery within established service level agreements

  • deliver support for annual upgrades or implementation of the integration and end-to-end testing of various human resources and total rewards systems

  • review of system generated correspondence and communications, vendor websites (including benefits enrollment tools), HRA training materials, Local Work Instructions and Knowledge Articles to ensure these are current, accurate and market relevant, recommending updates as needed

  • enable the completion and delivery of Rewards surveys, perform market reviews providing insights and analyses resulting from these reviews

  • support compliance and governance of all total rewards plans and programs including identify risks, participate in audits and recommend and deliver corrective actions

  • recommend and deliver improvements to existing People Services systems and processes

  • perform evaluation/approvals and processing of system transactions including job requisitions, compensation changes, job changes and one-time payments requiring non-standard calculations

  • Ensure complete service to customers; identify regional/global issues and continuous improvement opportunities for Total Rewards Tier 2 cases

  • Manage the regional execution of annual open enrollment and annual compensation planning (bonus, merit, and equity) activities

  • Work closely with the Global Total Rewards Service Line Leads and provide input with respect to global processes and systems

  • Collaborate across regions and Service Lines, as needed, to manage Total Rewards Operations teams’ capacity to enable the resourcing needs for timely delivery of total rewards initiatives, programs and projects as identified by the Total Rewards and Leaves Service Lines

  • Responsible for leading components of global total rewards program delivery and projects, and manage team’s execution and delivery

  • Provide guidance and direction to Total Rewards Operations Analysts on performance of annual and ad hoc rewards activities e.g. mandatory and annual Collective Agreement increases, off-cycle salary reviews, etc. and projects

  • Continuously review and manage the effectiveness and efficiency of the Total Rewards Operations team and recommend modifications to processes and systems in an effort to reduce costs and improve delivery

  • Manage day-to-day relationships with regional and local vendors as required and as defined within the global vendor management framework and provide evaluations for global vendors to Service Lines and Centers of Excellence to ensure quality and consistency of vendor services

  • Ensure compliance with the organization’s quality standards and training requirements

  • Ensure Human Resources Advisors are trained on systems and processes documented to support inquiries from employees that come into People Services

  • Identifies and executes on the the need for Total Reward policies and programs based on business objectives and local HR and employee contributions

Must have requirements:

  • Bachelors degree required. Preferably in HR or a business related field

  • Minimum 8 years of experience in total rewards service delivery/operations

  • Demonstrated analytical abilities, attention to detail and the ability to successfully manage multiple competing tasks and priorities

  • Subject matter expert in Total Rewards disciplines (Compensation and Benefits) with a minimum of core expertise in Compensation or Benefits within the Americas Region

  • Proven operational, interpersonal, project management, vendor management and leadership skills and the ability to present complex information in a clear and convincing way to staff, callers, and functional business and technical groups

  • Ability to understand HR data and flows, and experience in implementing end-to-end processes, new solutions and / or HR systems, particularly in Workday

Ideal Candidates Would Also Have:

  • 3-5 years experience leading and managing a team in a rapid, fast-moving environment which is both complex and changing

  • Certified Compensation Professional designation

  • Certified Benefits Professional designation

  • Experience working with global/region relevant current BMS HR and TR enabling systems : ServiceNow, Workday, Thomsons’ Online Benefits Admin/Darwin, Morneau Shepell’s Ariel

Other qualifications:

  • MBA or a minimum of 7 years experience in an HR business partner or HR service delivery, systems analyst and / or technical project management role

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.