Job Information
Bristol Myers Squibb Benefits - Transition Specialist in Tampa, Florida
Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Position Summary
This position is part of the People Services US/Puerto Rico benefits team and has responsibility for providing proactive and personalized support and guidance to employees during transition points in the employee life cycle. (e.g.: retirement, new executive appointment, involuntary exit, survivor support.)
This role will be the main contact person for escalations raised to Executives and will act as a liaison with the People Services teams to bring escalations to a prompt resolution.
Direct Reports
No direct reports
Indirect Reports
No Indirect Reports
Key Business Partners
Total Rewards Center of Expertise, People Services Capability Center, Total Rewards Operations teams, Payroll, Vendor Management, and third-party partners and vendors.
Detailed Position Responsibilities
Subject Matter Expert for US/PR benefits, savings, retirement benefits and overall process for onboarding and retirement.
Proactively, provides information to employees who are planning to retire and help them navigate the benefits processes for a successful retirement.
Reach out to new hire Executives and provide onboarding benefit information to ensure they make all the benefit decisions in a timely manner and understand the benefits offerings from BMS.
Follow up with vendors for escalations, updates and requests and identify further areas of improvement to reduce future issues.
Maintain open communication with operations and Capability Center partners to understand changes and challenges that may impact this population. (e.g: Updates in the W-2s)
Document escalations in the system, keeps track and responds promptly to inquiries.
Act as a liaison with third party vendor partners, People Services, Benefit Services, Fidelity, AYCO and carriers to quickly resolve employees inquires or issues.
Participates in the development and maintenance of the operational design for end-to-end employee life cycle processes and collaborates in process improvement initiatives.
Run reports and retain records of employees and support provided.
Experience Desired
BS, BA or graduate degree in business or a related degree required
3+ years’ experience in human resources service delivery, call center or shared service environment required.
3+ years of experience supporting US benefits administration or operations.
Demonstrated deep functional knowledge of US Medicare requirements, and retirement.
Working functional knowledge of US Health & Welfare Insured benefits operations, required.
Acts with a sense of urgency and drive issues through to completion coupled with the ability to work effectively in a fast-paced environment and manage /prioritize multiple activities
Proven experience exercising independent judgement and discretion utilizing company policies and principles, knowing when to escalate
Demonstrated attention to detail and the ability to identify and solve complex problems and challenges; successfully manage deadlines for projects and multiple competing tasks and priorities.
Ideal Candidates Would Also Have:
Excellent communication skills, sense of urgency and customer service orientation.
Experience working with current BMS HR enabling systems: Workday, ServiceNow
Experience working in a call center or customer service position.
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Company: Bristol-Myers Squibb
Req Number: R1580482
Updated: 2024-05-03 04:15:14.448 UTC
Location: Tampa-FL
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.