Bristol Myers Squibb Director of Global Outsourcing Management in Princeton, New Jersey

Bristol-Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.

One shared journey is moving us forward at Bristol-Myers Squibb. Around the world, we are passionate about making an impact on the lives of patients with serious disease. Empowered to apply our individual talents and ideas so that we can learn and grow together. Driven to make a difference, from innovative research to hands-on community support. Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

This role is responsible for managing BMS’s global vendor outsourcing services supporting contracting and vendor management primarily in BMS’s immuno-oncology clinical research space. The three functions reporting into this role will consist of outsourcing management (OM) teams servicing the US, EU/APAC and FSP providers.

In addition to providing oversight to the day to day operations of the OM groups, the Director, Global Outsourcing Management will also be responsible for embedding organizational goals and objectives relevant to outsourcing management and vendor management, setting departmental priorities, establishing and analyzing team metrics & KPIs, providing guidance and approval for continuous improvement initiatives and monitoring the resourcing needs of the teams.


  • Direct Management of the global Outsourcing Management group

  • Direct Line Management of team leads within Outsourcing Management

  • Leading BMS’s vendor OM functions to embed industry-leading processes and principles that define how BMS interacts with and manages its vendor partnerships

  • Leading BMS’s vendor OM functions to ensure that all vendor contractual obligations (MSAs, SOWs, Quality Agreements), SOP’s, business practices and guidelines are adhered to in the execution of BMS’s OM function

  • Creating and promoting, within OM, a culture of efficiency, accountability, advocacy and fairness to govern OM interactions with BMS vendors and BMS internal customers

  • Working within BMS’s matrix structure to establish efficient and effective contracting processes to ensure all vendor contracts are in place to ensure critical clinical trial milestones are met

  • Resource planning and management, working with the Group Director CTBP to ensure adequate resources are available to manage the book of work and proactive resource planning to ensure future resourcing is in line with forecasted business needs

  • Setting goals and objectives for the OM function that are aligned with the business objectives of the organization and establishing appropriate metrics, KPIs and scorecards to measure achievement of those goals and objectives

  • Continuous review of OM systems, structure and processes to identify opportunities for continuous improvement initiatives and leading or delegating leadership of these initiatives to ensure their timely and effective development and implementation

  • Researching industry trends and innovation in the field of OM and where beneficial to the BMS organization, introducing these innovations within the OM group

  • Working with the Group Director CTBP and other peer leaders to establish operational priorities for the OM function

  • Working with Global Procurement and other BMS functions to select and onboard new vendors

  • Act as a point of escalation for significant issues or issues that are not easily resolvable at the team level

  • Meeting and working directly with our vendors to establish and maintain trust and effective working relationships

Desired Experience

  • A minimum of a BA or BS Degree in a clinical or scientific discipline (advanced degree a plus)

  • 10 years industry experience (pharma, biotech, CRO) required; scientific, financial, and business problem solving experience desired

  • Experience with clinical service providers: initiating, negotiating and executing legal and/or financial agreements in the clinical trials environment- biotech or pharmaceutical industry

  • Direct people management experience with demonstrated competencies in growth mindset strategies, mentoring and coaching and a strong proven desire share knowledge and experience in order to promote the professional development of others

  • Proven ability to engage teams and inspire them to sustain high levels of performance in a constantly changing environment

  • Prior experience of developing and implementing significant process improvement projects (lean six sigma experience preferred)

  • Proven experience in influencing key internal and external stakeholders (including senior leaders) to obtain buy-in in order to implement change

  • Proven ability in conflict management and resolution with experience of building and maintaining relationships under undesirable and/or confrontational situations

  • Effective management of cross-functional, multi-cultural teams and demonstrated ability to work and influence within a matrix structure

  • Excellent oral and written communication skills and diplomacy to convey information and influence others with a strong customer focus

  • Demonstrates a high level of adaptability in dealing with ambiguous and complex work environment and balances multiples demands on role in a responsive and professional manner

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.