Bristol Myers Squibb Configuration Manager (CMDB Governance) in Princeton, New Jersey

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Bristol-Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.

One shared journey is moving us forward at Bristol-Myers Squibb. Around the world, we are passionate about making an impact on the lives of patients with serious disease. Empowered to apply our individual talents and ideas so that we can learn and grow together. And driven to make a difference, from innovative research to hands-on community support. Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

This position is part of the IT Service Management team and plays a key role in overseeing the Configuration Management Database (CMDB), a vital foundational component of the IT Service Management practice at Bristol-Myers Squibb. The CMDB supports core service management processes – Incident, Problem, Change & Release, Service Request, Application Portfolio Management and others such as IT Financial Management. The person in this role will have responsibility for ensuring its accuracy, completeness and evolution. The Configuration Manager position is suited for someone with a passion for data integrity. This position involves the following responsibilities.

Expectations of the role include the following:

  • Take a lead role in analyzing the CMDB data to highlight anomalies and errors and to identify opportunities

  • Apply skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures to perform trend analysis and guide SACM strategy.

  • Lead CMDB data governance board meetings with Domain Owners to review status reports, highlight issues, monitor data quality progress, and provide guidance

  • Provide consulting services within the team and to other BMS departments in recommending corrective and preventive actions

  • Define CMDB data quality reports to ensure accurate and up to date information

  • Work with CI type owners to define and implement remediation plans

  • Maintain CMDB Data Model

  • Curate SACM articles in the knowledge management repository

  • Lead process interactions between SACM and other processes

  • Support SACM Process Owner as needed; proactively identify process improvements

  • Provide input into Service Management Office, present findings and make recommendations as needed

Position Requirements :

  • Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization.

  • Good understanding of service management principles including management of configuration items (CIs), thinking in a service context, and defining outcomes-based delivery.

  • Must be detail oriented, analytical, and demonstrate ability to work in ambiguous environment. Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.

  • Project management skills a plus

  • BA/BS degree in Computer Science preferred

  • 5-6 years’ experience in IT operations

  • ITIL v3 Foundation certification required; Service Transition Capability certification preferred

  • Experience with the ServiceNow platform preferred

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.