Bristol Myers Squibb Cloud Operation Architect in Princeton, New Jersey

The Cloud operations architect will provide technical architecture and operations support process design for AWS cloud-based solutions. They will develop a cloud strategy to integrate AWS operations into a BMS standard workflow and incident handling processes.

  • Provides technical operations support for AWS cloud-based solutions for internal clients on supported applications, DevOps, middleware, security, and infrastructure.

  • Develop a cloud strategy to integrate AWS operations into a BMS standard workflow and incident handling processes.

  • Receive and record incident related information leveraging tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the client.

  • Evaluates and selects tools as part of the Cloud integrated toolchain. They use professional knowledge and problem determination/source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, micro-services, containers, Kubernetes nodes, middleware components, network, security and infrastructure issues alike. If unable to resolve, will triage and route the incident to the appropriate level of support.

  • Understand high-level cloud application architecture and the ability to do the initial analysis of incidents.

  • Provide cloud elasticity by auto-scaling up/down of resources based on the business requirements.

  • Coordinate and engineer AWS Availability Zone and regional architecture for data protection, DR and manual redundancy failovers.

  • Provide daily, weekly & monthly integrated service management reports across the solution.

  • Would work with ticketing tools such as ServiceNow, and AWS Systems Manager automation.

  • The candidate should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management, and Integrated Service Level Management.

  • Should have experience with monitoring tools such as Amazon Cloud Watch.

  • Technical understanding of AWS EC2, VPC, Elastic Load Balancing, Auto Scaling, Lambda, Container management, S3, Intelligent Tiering, EBS, RDS. ​

  • A Deep technical skill in AWS Service infrastructure, software architecture and cloud computing.

  • Demonstrated ability to think strategically about solutions to business, product, and technical challenges.

  • Awareness of technology trends and how they impact the way BMS businesses consume IT.

Required Technical and Professional Expertise

  • At least 6 years’ experience as a systems administrator in a systems operations role

  • Bachelor's Degree is required

  • Experience with maintaining operating systems at the command line (shell scripting in Linux environments, command line or PowerShell in Windows)

  • Minimum of two years professional hands-on experience with the AWS platform

  • Professional experience managing/operating production systems on AWS

  • Monitoring and auditing systems experience

  • Hands-on experience with the AWS CLI and SDKs/API tools

  • AWS data protection and lifecycle experience using technologies like EBS snapshots, S3/Glacier, data replication between availability zones and regions, etc.

  • Good grasp of fundamental security concepts with hands on experience implementing security controls and compliance requirements

  • Extensive experience with using ITIL processes, ideally managed using ServiceNow.

  • Demonstrated leadership moving projects and programs from ideation to completion on time.

  • Willingness to serve in a 24x7 on-call cycle to manage escalations.

  • Working knowledge of Pharmaceutical regulatory requirements, qualification and validation of applications.

  • Strong verbal and written communication skills (content creation such as whitepapers, proof of concepts, etc.). Ability to explain complex technology decisions to both technical and non-technical audiences at all levels in the organization

Preferred Certification Requirements

  • AWS Solution Architect Certificates; Associates, Professional (preferred)

  • AWS Certified SysOps Administrator Associate (preferred)

  • AWS Certified DevOps Engineer Professional (a plus)

As a Cloud Operations Architect you will have the opportunity to help shape the Cloud First strategy and enable a broad use of Amazon’s utility computing web services by directly working with our key internal customers. Your responsibilities will include owning Cloud Operations strategy and transformation; defining cloud operations model, developing a deep expertise in the AWS technologies as well as a broad know-how about how applications and services are constructed using the AWS platform.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.