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Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

The primary duty of the Specialist, Scheduling and Cell Logistics is to execute dayto-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Duties/Responsibilities

• Act as initial and primary scheduling point of contact for apheresis centers

• Create and maintain patient schedules in coordination with apheresiscenters, manufacturing sites, treatment sites, and third-party logistics

• Monitor collection, delivery, transportation, and manufacturing activities

• Troubleshoot and develop plans of action for issues throughout the patientjourney

• Interact with internal and external stakeholders over the phone and email

• Ensure a positive end-to-end customer experience

• Execute escalations and exception processes such as product returns,product replacements, and out of spec product

• Input and maintain transactional data related to patient schedules withinBMS’s scheduling system

• Train treatment sites on patient scheduling processes as assigned

• Document feedback from customers and partners as received

• Create and maintain master data in account management system

• Actively participate in tactical and other meetings as assigned

• Facilitate daily operations activities and meetings including shift turnover onrotating basis

• Provide real-time scheduling portal support to external users

• Monitor and triage requests and issues within the case management system

• Lead meetings with clinical and commercial matrix teams as assigned

• Comply with applicable SOPs, work practices, and other documentation

• Establish and maintain a trusted relationship with BMS commercial matrixteam, clinical partners, and treatment sites as assigned

• Accountable for individual performance

• Execute project tasks as assigned

• Execute working groups tasks as assigned

Reporting Relationship

This position reports to Sr. Manager, APAC Scheduling and Cell Logistics.

Qualifications

• Specific Knowledge, Skills, Abilities:

  　　　・Highly self-motivated, self-aware, and professional

  　　　・ Able to work independently and in groups

  　　　・ Flexible in responding to quickly changing business needs

  　　　・ Exceptional customer service orientation

  　　　・Skilled at managing tense situations and de-escalation

  　　　・ Eager to work with teams from other regions and cultures

  　　　・Able to share workspace for independent and collaborative work

  　　　・Strong sense of ownership and accountability

  　　　・Fluent reading, speaking, and writing skills required in English andJapanese

• Education/Experience/ Licenses/Certifications:

  　　　・Bachelor’s degree or 3 years of work experience

  　　　・Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

• Travel:

  　　　・Travel is possible and will not exceed 10%. International travel will not exceed once per year.

仕事内容

ポジション概要：

スペシャリスト、スケジューリング、およびセルロジスティクスは、BMSの臨床および商用自家細胞免疫療法製品の製造のための患者の治療スケジュールのスケジューリングと監視を担当します。これらは、患者のスケジューリングのためのBMS細胞療法治療センターの主要な連絡先として機能し、輸送、製造、流通、および管理に関連するリアルタイムの運用上の問題を解決します。

義務 / 責任：

スペシャリスト、スケジューリング、およびセルロジスティクスの主な任務は、日常業務を実行することです(>= 時間の95%)。プロジェクトやワーキンググループへの参加は、パフォーマンスと開発計画との整合性を考慮して、運用が許す限り成長の機会です。

• フェレーシスセンター、治療施設、製造現場、宅配便業者、およびその他のパートナーの初期および主要なスケジューリング連絡先として機能する

• アフェレーシスセンター、製造現場、治療現場、およびサードパーティのロジスティクスと連携して、患者のスケジュールを作成および維持します

• 荷、配送、輸送、製造活動の監視

• 患者の旅全体を通して問題に対するトラブルシューティングと行動計画の作成

• 電話や電子メールで社内外の関係者とやり取りする

• エンドツーエンドの顧客体験を確保する

• 製品の返品、製品の交換、仕様外の製品などのエスカレーションおよび例外プロセスを実行する

• BMSのスケジューリングシステム内の患者のスケジュールに関連するトランザクションデータの入力と維持

• 割り当てられた患者のスケジューリングプロセスについて治療施設をトレーニングする

• 顧客やパートナーからのフィードバックを受信したとおりに文書化する

• 管理システムでのマスタデータの登録と更新

• 戦術会議やその他の会議に積極的に参加します

• 交代制でのシフト離職率を含む日常業務活動と会議を促進する

• ユーザーにリアルタイム スケジュール ポータル サポートを提供する

• ケース管理システム内の要求と問題を監視およびトリアージする

• 割り当てられた臨床および商業マトリックスチームとの会議を主導する

• SOP、作業慣行、およびその他の文書に準拠する

• 割り当てられたBMSコマーシャルマトリックスチーム、臨床パートナー、および治療施設との信頼関係を確立し、維持します

• 個々のパフォーマンスに責任がある

• 割り当てられたプロジェクトタスクの実行

• 割り当てられた作業グループタスクを実行する

資格

• 知識、スキル、能力:

  　　　○　自発性が高く、自己認識があり、プロフェッショナル

  　　　○　独立して、そしてグループで働くことができる

  　　　○　急速に変化するビジネスニーズに柔軟に対応

  　　　○　卓越した顧客サービス指向

  　　　○　緊迫した状況とエスカレーション解除の管理に熟練している

  　　　○　他の地域や文化のチームと協力することに熱心

  　　　○　独立した共同作業のためにワークスペースを共有できる

  　　　○　強い当事者意識と説明責任

  　　　○　英語と日本語で必要な流暢なリーディング、スピーキング、ライティングのスキル

• 教育/経験/ライセンス/認定:

  　　　○　学士号または3年の実務経験

  　　　○　カスタマーサービス、コールセンター運営、患者サービス/ナビゲーター、アカウント管理、ロジスティクス、またはサプライチェーンでの実務経験が望ましい

出張

• 国内出張は可能であり、10%を超えません。海外出張は年に一度を超えません

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Company: Bristol-Myers Squibb

Req Number: R1577750

Updated: 2024-04-26 01:25:11.518 UTC

Location: Chiyoda-ku-JPN

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.